Frequently Asked Questions

An AI Edge Box is a computer on its own — you connect it to whatever screen the application already has, which is what a signage player or a vending controller needs. An all-in-one PC has the touch screen, the computer and the I/O in a single unit you mount into a cabinet or a kiosk face. If the operator has to touch something, choose the all-in-one PC.

No. Heat leaves through the enclosure instead of through a fan, so there is no fan to seize, no filter to clean and no fan drawing dust through the unit. How warm it runs still depends on the enclosure, the ambient temperature and how it is mounted — every model is rated -10°C to 60°C (21 inch models -20°C to 70°C), and fanless on its own is not an IP rating. Tell us where the unit sits and our engineers confirm the fit before you order.

TOPS is the NPU's headline rating, not a measurement of your workload. As a starting point, one camera doing simple detection usually fits 1 TOPS (OCTIMUS B), and kiosk vision or inspection usually starts at 6 TOPS (OCTIMUS STEAM, KEL-7L, KEL-XL, KEL-21L). What a unit actually keeps up with depends on the model, its precision or quantisation, the input resolution, the number of camera streams and the runtime — so send us those and we size it with you rather than guessing from TOPS alone.

Yes — ODM and OEM work is a core service, from a modified port layout through to a full custom board, shipped under your own brand, prototype to mass production. Because the design is ours, a change request goes to the engineers who drew the board rather than to an overseas supplier. See services →

Every unit carries a 1-year warranty with round-the-clock engineering support from Thailand. An AI diagnostic agent can inspect a deployed device and explain the fault in plain language, so your on-site team does not need a programmer to run a hardware diagnosis.

A distributor can sell you the box; when it has to change or it fails, they have to ask the factory overseas. We built the board, the firmware, the operating system and the enclosure, so the answer comes from the same building — which is why turnaround is measured in days rather than shipping cycles.